Frequently asked questions

You spend time choosing the right leggings, sports bra and shoes…

Your underwear deserves the same treatment.

Squaties are designed to hug your curves and live life with you - without riding up, digging in or showing through.

What makes them different?

• Sweat-wicking, silky-smooth fabric
Pulls moisture away from your skin so you stay cool, dry and comfy.

• OEKO-TEX® certified materials
No nasty chemicals. Just feel-good fabrics against your skin.

• Breathable 100% cotton gusset
Soft, comfy and designed for all-day wear.

• Laser-cut, seam-free edges
No VPL. No digging. No drama.

• Bonded waistband & sides
Smooth, friction-free and invisible under leggings.

• Coverage your way
From full brief to cheeky - comfort stays the same.

• Four-way stretch
Moves with your body, not against it.

• Fit-tested by real women
Because real bodies move.

Seamless underwear that works as hard as you do.

Check out our size chart for reference - Size Chart

Fit Notes:

1. Our underwear are made in NZ sizing. Most women find that they are true to size.
2. We recommend ordering the (NZ) size you would normally buy in underwear.
3. If you're in between sizes we recommend:
   
   • For Classic or High Rise styles - size up for comfort
   • For Brazilian / Bikini styles - size down.
   • Our fabric has moderate stretch and may accommodate ~1–2 cm variance
   

Classic: Sits lower on your leg. If your thighs are fuller, sizing up gives better comfort.

High Rise: Offers more coverage; can feel snug across the waist — size up if your waist measurement is high in your range.

Brazilian / Bikini : The cut is slightly more forgiving due to the higher leg opening.

Clearance / Pink Originals: These items cannot be exchanged. Please double-check your measurements before buying. Size Chart: Originals Size Guide

Please check the sizing chart carefully and reach out if you need help: hello@squaties.co.nz

SHIPPING

We currently ship within New Zealand and to Australia.

If you’re based elsewhere and want to try Squaties, get in touch - we can often make it happen!

Rates:

• NZ → Flat rate $8 per order or FREE when you spend over $99
  
• Australia → $20 per order
  

All orders are packed with love from our Northland HQ 💕

Delivery times:

• NZ orders: 3–7 business days (+2–3 days for rural)
  
• Australia orders: around 10 business days (+extra for rural)
  

You’ll get an email with your tracking details once your parcel’s on its way. If it doesn’t arrive, please check your junk folder or contact the courier directly. They’re best placed to help locate delivered parcels.

RETURNS

We have absolute faith you’ll love your Squaties but we get that every body’s different.

Because underwear is an intimate item, we can only accept returns or exchanges on unworn, unopened items in as-new condition, and within 14 days of delivery.

• If you buy one pair, it can’t be returned once opened (unless faulty).
  
• If you buy multiple pairs, you may try on one, and return the rest unopened if they’re still sealed and unused.
  
• For hygiene and safety reasons, we can’t handle or restock any worn underwear.
  
• Sale, clearance, and discounted items are final sale (unless faulty).
  

For full details, see our Returns & Refunds Policy 💗

To keep your Squaties in their best shape, only cold wash only - 30°C or below.

DO NOT TUMBLE DRY!

Warm or hot water/air will damage the heat-activated bonds and fibres that make them so beautifully seamless (and nobody wants peeling gussets!).

Here’s the full care checklist:

• 💧 Cool wash — use a Squaties wash bag if you have one!
  
• 🧴 Mild detergent — no soaking, bleach, or harsh chemicals.
  
• 🌤️ Line dry in the shade — never tumble dry!!
  
• 🚫 Do not iron — who’s ironing their undies anyway?

Note: the wash label will wear off gradually.  This is completely normal.

Squaties are designed in New Zealand.  However, due to the specialised machines required (that we don’t have here in NZ), our manufacturing is done by our awesome offshore manufacturing partner. We chose this company as its values align with our own. Including integrity, innovation and caring for the health and well-being of customers, employees and the environment.  Our manufacturers hold the following certifications to ensure the safety of the fabrics they use and the safety and well-being of their employees, which is very important to us!

• BSCI Certification (Business Social Compliance Initiative) 
• OEKO-TEX STANDARD 100 Certification

Whilst manufacturing is undertaken offshore, we aim to use local companies for all other supplies and services. With a focus on keeping it local as much as we can. 

We are a small company, with a big heart and a passion for the environment and for the world we are leaving our future generations. We are constantly looking for ways to reduce our impact on the environment and how we can support our local community here in New Zealand. We don’t have all the solutions yet, but we are consciously working towards sustainability goals and trying to get it right.

• Manufacturing - We manufacture in small orders, to prevent wasted stock.  We choose our manufacturing partners carefully, making sure their values align with our own. We donate our sample and faulty stock (that are still great undies! Just with a misprint or mark) to local charities for women. This helps to prevent stock from going to landfill and gives back to our community.

• Fabric – All our fabrics are free from harmful chemicals and independently certified by OEKO-TEX.  We have a goal of having all our underwear made from recycled and sustainable fabrics in the near future.

• Packaging and posting – We use 100% home compostable or recyclable courier bags.  We have kept product packaging to a minimum, whilst also keeping your Squaties safe, by using a handy reusable zip-lock bag.

*Zip Lock Packaging - Please keep and re-use your zip-lock bag. Great for taking a spare pair of Squaties to the gym or travelling. Once you no longer have any use for it, simply snip off the zip lock seal and place it with your soft plastics recycling, so it can become a farm post!  Find out more at: www.recycling.kiwi.nz

Hey, I’m Suzanne - the woman behind Squaties.

I’m an active mum of three, and someone who got seriously sick of bad underwear.

Constant adjusting. Visible lines. Wedgies mid-run.

You know the feeling.

I kept thinking… how come we put all that effort into the right leggings and sports bras, but settle for undies that ruin the whole outfit?

So I decided to design the pair I couldn’t find.

Squaties started with one goal:

Create seamless underwear that actually works for real life; workouts, errands, busy days and everything in between.

The kind you put on and don’t think about again.

Because when your underwear feels right, you feel more confident walking into the gym, heading out the door, or just getting through the day.

And honestly? Every woman deserves that.

The Squaties Commitment

We’re here to create seriously comfortable seamless underwear - designed by women, for women.

That means:

• Safer, OEKO-TEX® certified fabrics.
  
• Inclusive sizing and real-body fit testing.
  
• Ongoing work toward more sustainable materials and packaging
  
• Supporting women in our community through donations and partnerships.

We’re not just here to make you feel amazing; we’re here to make a positive impact, one pair at a time.

We donate regularly to local New Zealand charities like Women's Refuge, to help women and children in need.

Being able to give back in some way is super important to us, both as a business and personally.

As we grow we will be on the lookout for more ways to offer our support to women in our community.