Squaties FAQ

Shipping/Returns

We currently ship within New Zealand and to Australia.

Are you in another country and would love to try Squaties? Please get in touch to arrange shipping.

SHIPPING RATES: NZ shipping is charged at a flat rate of $5 per order within New Zealand, or FREE if you spend over $50! The exception to this is rural delivery, which is charged at a flat rate of $10. 

Shipping to Australia is $20 per order.

Squaties are packed with love and carefully shipped from our Northland (NZ) based location.

SHIPPING TIMES: For NZ, please allow 3-7 business days for your order to be packed and delivered to you (add an extra 2-3 days for rural addresses). For Australian customers, allow 10 days (+ extra for rural). These delivery times are subject to further delays during peak seasons and public holidays.

You will receive an email notification with your courier tracking information when your purchase is ready to be shipped. Please check your junk mail folder if you haven't received a notification from the courier or from us.

Please be mindful of the shipping address your parcel is sent to and ensure that it is sent to an address where it is safe to leave. Unfortunately, we cannot take responsibility for orders whereby customers instructions are to leave them in an unsecured location or for parcels going missing after they have been scanned as delivered to the correct address. If the tracking information for your order says it has been delivered but you are unable to locate it, please contact the courier service provider (detailed in your email notification) in the first instance as they are best placed to help you.

RETURNS: We have absolute faith that most people will love their Squaties.  However, we understand that all bodies are different and it may mean that for your body, they haven’t hit the mark. Therefore, we have a 14-day return policy. Please refer to our full returns/refunds policy for more information.

Product care

Caring for your Squaties is super simple!  Just be gentle with them and follow these easy-care guidelines to get the longest life out of them:

  • Cool delicate wash - preferably using a ‘delicates’ laundry bag.
  • Mild detergent - do not soak, bleach or use harsh chemicals.
  • Line dry in the shade - do not tumble dry.
  • Do not iron - who has time to iron their undies anyway?

Note: the wash label will wear off gradually.  This is completely normal.

Sizing

Squaties Classic & Bikini Briefs:

Our Classic and Bikini briefs are in standard NZ sizing. They are true to size. However, if you like a not-so-snug feel, I recommend sizing up. Check out our size chart for reference - Classic & Bikini Size Chart

Squaties Originals (Old style) – BUBBLEGUM PINK

Our Pink Originals run larger than usual.

Sizing is XS to 3XL which correlates to NZ size 12/14 up to 24. Please check the sizing chart carefully. Originals Size Guide

If you need help with your sizing choice, please get in touch! hello@squaties.co.nz

Features and benefits

You've taken time to choose the right workout leggings, sports bra and shoes right?  So why don't you do the same for your underwear? It's time to bring your workout game to the next level with undies specifically made for working out in!

Why Squaties? 

  • Sweat-wicking super smooth fabric - Our micro-fibre blended fabric is designed to pull moisture away from the skin, keeping you cool and dry, even during intense workouts.
  • 100% cotton gusset with flat seams - Superfine natural 100% cotton layer for breathability. Specialised flat lay stitching to provide absolute invisibility. You will not see any seams or bumps showing through, totally squat-proof!
  • Laser-cut, hem-free design - The ultimate in comfort and invisible edges. Meaning no VPL and no digging into your bum and thighs. Invisible, even under the tightest leggings.
  • Thermal bonded waistband and sides - To keep things smooth, prevent friction and remain unseen.
  • Full coverage - Keeps you covered and feeling confident. No wedgies! 
  • Four-way stretch - Undies that move with you, staying in place and hugging your curves.
  • Fit-tested - by real women!

Unleash your potential with Squaties: Workout underwear that supports your every move.

Manufacturing

Squaties are designed in New Zealand.  However, due to the specialised machines required (that we don’t have here in NZ), our manufacturing is done by our awesome offshore manufacturing partner. We chose this company as its values align with our own. Including integrity, innovation and caring for the health and well-being of customers, employees and the environment.  Our manufacturers hold the following certifications to ensure the safety of the fabrics they use and the safety and well-being of their employees, which is very important to us!

Whilst manufacturing is undertaken offshore, we aim to use local companies for all other supplies and services. With a focus on keeping it local as much as we can. 

Sustainability

We are a small company, with a big heart and a passion for the environment and for the world we are leaving our future generations. We are constantly looking for ways to reduce our impact on the environment and how we can support our local community here in New Zealand. We don’t have all the solutions yet, but we are consciously working towards sustainability goals and trying to get it right.

  • Manufacturing - We manufacture in small orders, to prevent wasted stock.  We choose our manufacturing partners carefully, making sure their values align with our own. We donate our sample and faulty stock (that are still great undies! Just with a misprint or mark) to local charities for women. This helps to prevent stock from going to landfill and gives back to our community.

  • Fabric – All our fabrics are free from harmful chemicals and independently certified by OEKO-TEX.  We have a goal of having all our underwear made from recycled and sustainable fabrics in the near future.

  • Packaging and posting – We only use 100% home compostable courier bags.  We have kept product packaging to a minimum, whilst also keeping your Squaties safe, by using a handy reusable zip-lock bag.

*Zip Lock Packaging - Please keep and re-use your zip-lock bag. Great for taking a spare pair of Squaties to the gym. Once you no longer have any use for it, simply snip off the zip lock seal and place it with your soft plastics recycling, so it can become a farm post!  Find out more at: www.recycling.kiwi.nz

We give back

For every pair of Squaties we sell, we pledge to donate $1 to New Zealand Women's Refuge, to help women and children in need.

Being able to give back in some way is super important to us, both as a business and personally, so this is just the beginning. 

We also donate our sample products and seconds (that are still great underwear, but perhaps the incorrect colour/shape, or have minor defects) to various charity organisations around New Zealand. 

As we grow we will be on the lookout for more ways to offer our support to women in our community. 

We’re not just here to make you feel amazing; we’re here to make a positive impact, one booty at a time

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