Frequently asked questions

You've taken time to choose the right workout leggings, sports bra and shoes right?  So why don't you do the same for your underwear? It's time wear underwear that work a hard as you do.

Why Squaties? 

• Sweat-wicking super smooth fabric - Our premium performance blended fabric is designed to pull moisture away from the skin, keeping you cool and dry.
• OEKO-TEX Certified Fabrics - meaning our fabrics a free of nasty chemicals and harmful substances.
• 100% cotton gusset with flat seams - Superfine cotton layer for breathability. You will not see any seams or bumps showing through.
• Laser-cut, hem-free design - No VPL and no digging into your bum or thighs. Invisible, even under the tightest leggings.
• Thermal bonded waistband and sides - To keep things smooth, prevent friction and remain unseen.
• Fuller coverage - Keeps you covered and feeling confident.
• Four-way stretch - Undies that move with you, staying in place and hugging your curves.
• Fit-tested - by real women!

Unleash your potential with Squaties: Seamless underwear that supports your active lifestyle.

Check out our size chart for reference - Size Chart

Fit Notes:

1. Our underwear are made in NZ sizing. Most women find that they are true to size.
2. We recommend ordering the (NZ) size you would normally buy in underwear.
3. If you're in between sizes we recommend:
   
   • For Classic or High Rise styles - size up for comfort
   • For Brazilian / Bikini styles - size down.
   • Our fabric has moderate stretch and may accommodate ~1–2 cm variance
   

Classic: Sits lower on your leg. If your thighs are fuller, sizing up gives better comfort.

High Rise: Offers more coverage; can feel snug across the waist — size up if your waist measurement is high in your range.

Brazilian / Bikini : The cut is slightly more forgiving due to the higher leg opening.

Clearance / Pink Originals: These items cannot be exchanged. Please double-check your measurements before buying. Size Chart: Originals Size Guide

Please check the sizing chart carefully and reach out if you need help: hello@squaties.co.nz

SHIPPING

We currently ship within New Zealand and to Australia.

If you’re based elsewhere and keen to try Squaties, get in touch - we can often make it happen!

Rates:

• NZ → Flat rate $8 per order or FREE when you spend over $99
  
• Australia → $20 per order
  

All orders are packed with love from our Northland HQ 💕

Delivery times:

• NZ orders: 3–7 business days (+2–3 days for rural)
  
• Australia orders: around 10 business days (+extra for rural)
  

You’ll get an email with your tracking details once your parcel’s on its way. If it doesn’t arrive, please check your junk folder or contact the courier directly. They’re best placed to help locate delivered parcels.

RETURNS

We have absolute faith you’ll love your Squaties but we get that every body’s different.

Because underwear is an intimate item, we can only accept returns or exchanges on unworn, unopened items in as-new condition, and within 14 days of delivery.

• If you buy one pair, it can’t be returned once opened (unless faulty).
  
• If you buy multiple pairs, you may try on one, and return the rest unopened if they’re still sealed and unused.
  
• For hygiene and safety reasons, we can’t handle or restock any worn underwear.
  
• Sale, clearance, and discounted items are final sale (unless faulty).
  

For full details, see our Returns & Refunds Policy 💗

To keep your Squaties in their best shape, only cold wash only - 30°C or below.

Warm or hot water will damage the heat-activated bonds and fibres that make them so beautifully seamless (and nobody wants peeling gussets!).

Here’s the full care checklist:

• 💧 Cool wash — use a Squaties wash bag if you have one!
  
• 🧴 Mild detergent — no soaking, bleach, or harsh chemicals.
  
• 🌤️ Line dry in the shade — never tumble dry!!
  
• 🚫 Do not iron — who’s ironing their undies anyway?

Note: the wash label will wear off gradually.  This is completely normal.

Squaties are designed in New Zealand.  However, due to the specialised machines required (that we don’t have here in NZ), our manufacturing is done by our awesome offshore manufacturing partner. We chose this company as its values align with our own. Including integrity, innovation and caring for the health and well-being of customers, employees and the environment.  Our manufacturers hold the following certifications to ensure the safety of the fabrics they use and the safety and well-being of their employees, which is very important to us!

• BSCI Certification (Business Social Compliance Initiative) 
• OEKO-TEX STANDARD 100 Certification

Whilst manufacturing is undertaken offshore, we aim to use local companies for all other supplies and services. With a focus on keeping it local as much as we can. 

We are a small company, with a big heart and a passion for the environment and for the world we are leaving our future generations. We are constantly looking for ways to reduce our impact on the environment and how we can support our local community here in New Zealand. We don’t have all the solutions yet, but we are consciously working towards sustainability goals and trying to get it right.

• Manufacturing - We manufacture in small orders, to prevent wasted stock.  We choose our manufacturing partners carefully, making sure their values align with our own. We donate our sample and faulty stock (that are still great undies! Just with a misprint or mark) to local charities for women. This helps to prevent stock from going to landfill and gives back to our community.

• Fabric – All our fabrics are free from harmful chemicals and independently certified by OEKO-TEX.  We have a goal of having all our underwear made from recycled and sustainable fabrics in the near future.

• Packaging and posting – We use 100% home compostable or recyclable courier bags.  We have kept product packaging to a minimum, whilst also keeping your Squaties safe, by using a handy reusable zip-lock bag.

*Zip Lock Packaging - Please keep and re-use your zip-lock bag. Great for taking a spare pair of Squaties to the gym or travelling. Once you no longer have any use for it, simply snip off the zip lock seal and place it with your soft plastics recycling, so it can become a farm post!  Find out more at: www.recycling.kiwi.nz

Hey! I’m Suzanne. A mum, a wife and a lover of being active. Whether it's in the gym or out running in the bush (or running after our 3 kids!). I'm pretty damn proud to be the owner of Squaties. I absolutely love what we do ❤️

Squaties was created out of pure frustration (I'm sure you can relate). Sick of adjusting my undies in the gym, VPL showing up and wedgies while out running. I've never been able to find great underwear that tick all the boxes - so I decided to design my own!

Creating our range of Squaties briefs has been an absolute game-changer. Feeling amazing walking into the gym, or heading out for a walk, completely changes how I feel. All women deserve to feel this way! We all deserve to feel confident and empowered while working out, or just hanging out.

Cause no one has time for bad undies!

The Squaties Commitment

Our goal is to create the best seamless undies on the market, while also focusing on inclusivity in sizing and enhancing sustainability efforts. We're committed to using safer fabrics and responsibly sourcing materials.

We continue to support women in our community by donating to New Zealand Women's Refuge and other local charities.

We’re not just here to make you feel amazing; we’re here to make a positive impact, one booty at a time.

We donate regularly to New Zealand Women's Refuge, to help women and children in need.

Being able to give back in some way is super important to us, both as a business and personally, so this is just the beginning. 

We also donate our sample products and seconds (that are still great underwear, but perhaps the incorrect colour/shape, or have minor defects) to various charity organisations around New Zealand. 

As we grow we will be on the lookout for more ways to offer our support to women in our community.